Delivery Information
Same day dispatch if ordered before 12pm on working days. Next day dispatch if ordered after 12pm on working days.
Delivery within the European Union 24-48h.
Rest of the world delivery 48-72H
Please be aware that customers outside Kosovo may incur additional customs duties or taxes or other customs requirements.
Any such customs duties or taxes may be significant so please ensure you confirm the position before placing your order.
We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance,and we will not issue refunds under these circumstances.
If you have any other delivery questions please contact us at info@prstine.com

Returns
All returns must be postmarked within seven (7) days of purchase date.
Items in a brand new condition with all original tags and packaging can be returned for a refund within seven (7) days of receiving your order.
To return an item, place the item securely in its original packaging, include your proof of purchase and mail your return to the following address :
Pristine Original
Attn : Returns
49 Edith Durham
Prishtina,10000
Kosovo
Please note, you will be responsible for all return shipping charges and liability for lost or stolen packages. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven days (7) from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement,depending on your credit card company. We will notify you by email when your exchange has been processed. If any mistakes have been made on your order please contact info@prstine.com and it will be rectified.